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Redundancy and Availability

iCure Application Server and Database are deployed in the cloud or on Premises as clusters . Support of between 1 and 27 nodes is available. Separate clusters can be synchronized.

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iCure Database supports clustering out of the box. Configuration of the replication level and sharing are supported on a per-user basis. Horizontal scalability is guaranteed for up to 27 nodes, enough to store 50 000 000 medical records.

iCure Application Server is deployed as a cluster and supports up to 256 separate clusters for a total of a maximum of 6912 nodes per deployment.

By default, we guarantee a 3-fold replication of your data. Intra-clusters replication is also configurable for even greater security and flexibility.

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Terms of use

www.iCure.com

1. RECITALS

ICure SA is incorporated in Geneva, Switzerland, with a registered office at Rue de la Fontaine 7, 1211 Geneva, Switzerland registered in the commercial registry under CHE-270.492.477 (“iCure”).

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and iCure SA (“we,” “us” or “our”), concerning your access to and use of the https://www.icure.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Website”).

When you accept, these Terms form a legally binding agreement between you and iCure. If you are entering into these Terms on behalf of an entity, such as your employer or the company you work for, you represent that you have the legal authority to bind that entity.

PLEASE READ THESE TERMS CAREFULLY. BY REGISTERING FOR, ACCESSING, BROWSING, AND/OR OTHERWISE USING THE iCURE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, DO NOT ACCESS, BROWSE, OR OTHERWISE USE THE ICURE WEBSITE.

iCure may, in its sole discretion, elect to suspend or terminate access to, or use of the iCure to anyone who violates these Terms.

All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Website. If you are a minor, you must have your parent or guardian read and agree to these Terms of Use prior to you using the Website.

The original language of these Terms and Use is English. In case of other translations provided by iCure, the English version shall prevail.

2. INTELLECTUAL PROPERTY RIGHTS

The Content of the documentation stated on this Website is ours. All Marks, Content that concern iCure cannot be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

Provided that you are eligible to use the Website, you are granted a limited license to access and use the Website and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Website, the Content, and the Marks.

3. USER REPRESENTATIONS

By using the Website, you represent and warrant that:

  1. All registration information you submit will be true, accurate, current, and complete; you will maintain the accuracy of such information and promptly update such registration information as necessary.
  2. You have the legal capacity, and you agree to comply with these Terms of Use.
  3. You are not under the age of 13.
  4. Not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Website.
  5. You will not access the Website through automated or non-human means, whether through a bot, script, or otherwise.
  6. You will not use the Website for any illegal or unauthorized purpose.
  7. Your use of the Website will not violate any applicable law or regulation.

4. PROHIBITED ACTIVITIES

You may not access or use the Website for any purpose other than that for which we make the Website available. The Website may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved between you and iCure.

As a user of the Website, you agree not to:

  1. Publishing any Website material in any other media.
  2. Selling, sublicensing, and or otherwise commercializing any Website material.
  3. Publicly performing and or showing any Website material.
  4. Using this Website in any way that is or may be damaging to this Website.
  5. Using this Website in any way that impacts user access to this Website.
  6. Using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity.
  7. Engaging in any data mining, data harvesting, data extracting, or any other similar activity in relation to this Website.
  8. Using this Website to engage in any advertising or marketing.

5. NO WARRANTIES

This Website is provided “as is,” with all faults, and iCure expresses no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

6. LIMITATION OF LIABILITY

In no event shall iCure, nor any of its officers, directors, and employees shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under this agreement. iCure, including its officers, directors, and employees shall not be held liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this Website.

7. INDEMNIFICATION

You hereby fully indemnify iCure from and against any and/or all liabilities, costs, demands, causes of action, damages, and expenses arising in any way related to your breach of any of the provisions of these Terms.

8. SEVERABILITY

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

9. VARIATION OF TERMS

iCure is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

10. ASSIGNMENT

iCure is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

11. ENTIRE AGREEMENT

These Terms constitute the entire agreement between iCure and you in relation to your use of this Website and supersede all prior agreements and understandings.

12. GOVERNING LAW & JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of Switzerland, without regard to its conflict of law provisions.

The parties shall attempt to solve the matter amicably in mutual negotiations. In case of a non-amicable settlement that has been found between the parties, the Court of Geneva will be competent.

13. PRIVACY

Please refer to our Privacy Policy and Cookie Notice for the Data that we collected from the contact form and the Matomo cookie.

iCure SA

Contact: contact@icure.com

Last update: November 2nd, 2022.

Privacy Policy

www.iCure.com

iCure SA (iCure) is incorporated in Geneva, Switzerland, with a registered office at Rue de la Fontaine 7, 1204 Geneva, Switzerland registered in the commercial registry under CHE-270.492.477.

This Privacy Policy describes the information that we collect through our Website (https://www.icure.com), how we use such information, and the steps we take to protect such information. We strongly recommend that you read the Privacy Policy carefully.

BY VISITING THE WEBSITE, YOU ACCEPT THE PRIVACY PRACTICES DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT ACCEPT THE TERMS OF THE PRIVACY POLICY, YOU ARE DIRECTED TO DISCONTINUE ACCESSING OR OTHERWISE VISITING THE WEBSITE.

The original language of this Privacy Policy is English. In the case of other translations provided by iCure, the English version shall prevail.

This Privacy Policy is incorporated into and is subject to, the iCure Terms of Use.

1. Definitions

Administrative Data: means Personal Data such as the Name, Email, and Phone in order to perform administrative tasks like Invoicing or contacting the Client (if support is needed).

Cookies: means text files placed on a computer to collect standard internet log information and visitor behavior information. When you visit a website, they may collect information from a computer automatically through cookies or similar technology (for further information please refer to our Cookies Notice, visit allaboutcookies.org.).

Data controller: means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.

Data processor: means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

Personal Data: means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Processing: means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Visitor: means the natural person that submits their Personal Data through our contact form; and/or sends us an email; and/or cookies have been implemented.

All other undefined terms used in this Agreement have the meaning from our Terms and Conditions and the General Data Protection Regulation of the Regulation (EU) 2016/679 of 27 April 2016 (GDPR).

2. Concerning your Personal Data

For this website, iCure collects and determines the use and the purpose of any Personal Data uploaded by the visitor, therefore iCure is defined as the Data Controller according to the GDPR.

2.1 Contact Form

iCure collects Administrative Data that the Visitor completed in our contact form available through our Website.

The Administrative Data that Visitor provides to iCure on this contact form are the First name, the last name, the working e-mail address, the name of your organization, and other Personal Data that the Visitor included in the description of its work.

iCure processes these Administrative Data on the lawful basis of the Visitor’s consent (Article 6, 1. a) of the GDPR).

iCure uses these Administrative Data to perform administrative tasks like contacting the Visitor who completed the contact form, to better understand your needs and interests, and to provide you with better service.

2.2 Email

The Visitor can contact iCure through contact@icure.com to get any information about the Company or new job positions. In this email, the Visitor includes his Name, mail address, and any other Personal Data.

iCure processes these Personal Data on the lawful basis of the Visitor’s consent (Article 6, 1. a) of the GDPR).

iCure uses these Personal Data to answer any request from the Visitor and to consider the Visitor’s job application that they sent us by email.

2.3 Newsletters

iCure offers newsletters to provide you with updates, promotional communications, and offers related to our products and services. If you wish to receive our newsletters, we will collect and process your Personal Data for this specific purpose.

iCure processes these Personal Data on the lawful basis of the Visitor’s consent (Article 6, 1. a) of the GDPR). By subscribing to our Newsletters, you explicitly consent to the use of your Personal Data for direct marketing purposes, including the sending of promotional communications and offers by email.

If you do not want your Personal Data to be further processed for direct marketing purposes, you have the right to withdraw your consent at any time, free of charge and without having to provide any justification, by contacting iCure.

3. Security

iCure has implemented appropriate technical and organizational measures to safeguard your Personal Data against any accidental or illicit destruction, loss, modification, deterioration, usage, access, divulgation, and any other unauthorized processing of your Personal Data. We make every effort to protect personal information. However, you should always be careful when you submit personal or confidential information about yourself on any website, including our website.

4. The data retention period and the conditions for deletion

iCure will not retain your Personal Data, as collected, and processed in accordance with this Privacy Policy, for a period longer than necessary to fulfill the purposes described above.

For the Administrative Data from the contact form completed by the Visitor (as described in section 2.1 of this Privacy Policy), these Data shall be stored for a maximum period of 1 month from the completion of the form.

For the Personal Data from the Email completed by the Visitor (as described in section 2.2 of this Privacy Policy), these Data shall be stored for a maximum period of 2 months from the completion of the form.

For the Personal Data from the Newsletters completed by the Visitor (as described in section 2.3 of this Privacy Policy), these Data shall be stored for a maximum period of 11 months from the date of your consent or until you withdraw it.

5. Your rights

You are entitled to access your Personal Data processed by iCure and request their modification or erasure if it is incorrect or unnecessary. To exercise your rights, you may get in touch with iCure by using the electronic contact form available on our website or send a written and signed request to iCure at the email address privacy@icure.com with a copy of your ID or other identification documents, and any document proving that you are the data subject.

In general, where applicable, you also have the right to withdraw consent to the processing at any time. This withdrawal does not affect the lawfulness of processing based on consent made prior to such withdrawal. In certain cases, you also have the right to data portability. Those rights can be exercised by following the abovementioned procedure.

You have the right to lodge a complaint with a supervisory authority, in the Member State of the European Union of your usual place of residence, your place of work, or the place where the violation occurred, if you consider that the processing of personal data relating to you infringes Data Protection Law.

Please, note that the term of processing of such request can take up to one month. Contact: privacy@icure.com

6. Modification

iCure expressly reserves the right to modify this Privacy Policy and you undertake to regularly review the Privacy Policy. By amending the Privacy Policy, iCure will consider your legitimate interests. You will receive a notification if the Privacy Policy is modified. By continuing to actively use the iCure Services after such notification, you acknowledge that you have read the modifications to the Privacy Policy.

7. Information Sharing

Our employees and/or authorized contractors are the people in charge of the Data Processing.

iCure does not sell, rent, or lease any individual’s personal information or lists of email addresses to anyone for marketing purposes, and we take commercially reasonable steps to maintain the security of this information.

However, iCure reserves the right to supply any such information to any organization into which iCure may merge in the future or to which it may make any transfer in order to enable a third party to continue part or all of its mission.

We also reserve the right to release personal information to protect our systems or business when we reasonably believe you to be in violation of our Terms of Use and Privacy Policy or if we reasonably believe you to have initiated or participated in any illegal activity.

In addition, please be aware that in certain circumstances, iCure may be obligated to release your personal information pursuant to judicial or other government subpoenas, warrants, or other orders.

8. Links to other Websites

This Website may provide links to third-party websites (Instagram and Linkedin) for the convenience of our users. If you access those links, you will leave this website. iCure does not control these third-party websites and cannot represent that their policies and practices will be consistent with this Privacy Policy. For example, other websites may collect or use personal information about you in a manner different from that described in this document. Therefore, you should use other websites with caution and do so at your own risk. We encourage you to review the privacy policy of any website before submitting personal information.

9. Cookies

To get more information on how iCure uses Matomo’s cookies, please check our Cookie Notice.

10. Contact

Please contact us with any questions or comments about this Policy, your Personal Data, and our use and disclosure practices by email at privacy@icure.com If you have any concerns or complaints about this Policy or your Personal Data, you may contact our DPO at privacy@icure.com.

Please, note that the term of processing of such request can take up to one month.

iCure SA

Contact : privacy@icure.com

Last update: July the 26th, 2023.

Information Security Policy

www.iCure.com

1. Introduction

The iCure universe is built on trust. Guaranteeing the confidentiality of the data that are entrusted to us is our highest priority.

The Information Security Policy of iCure abstracts the security concept that permeates every activity and abides by the ISO 27001:2013 requirements for Information Security, so that we ensure the security of the data that iCure and its clients manage.

Every employee, contractor, consultant, supplier and client of iCure is bound by our Information Security Policy.

2. Our Policy

iCure is committed to protecting the confidentiality, integrity and availability of the service it provides and the data it manages. iCure also considers protecting the privacy of its employees, partners, suppliers, clients and their customers as a fundamental security aspect.

iCure complies with all applicable laws and regulations regarding the protection of information assets and voluntarily commits itself to the provisions of the ISO 27001:2013.

3. Information Security Definitions

Confidentiality refers to iCure’s ability to protect information against disclosure. Attacks, such as network reconnaissance, database breaches or electronic eavesdropping or inadvertent information revealing through poor practices.

Integrity is about ensuring that information is not tampered with during or after submission. Data integrity can be compromised by accident or on purpose, by evading intrusion detection or changing file configurations to allow unwanted access.

Availability requires organizations to have up-and-running systems, networks, and applications to guarantee authorized users’ access to information without any interruption or waiting. The nature of data entrusted to us requires a higher-than-average availability.

Privacy is the right of individuals to control the collection, use, and disclosure of their personal information. Our privacy policies are based on the GDPR(https://gdpr-info.eu/) and can be augmented by added requirements of specific clients or law areas.

4. Risk Assessment

The main threats iCure is facing as a company are:

  1. Data Theft;
  2. Data Deletion;
  3. Denial of Service attacks;
  4. Malware;
  5. Blackmail and Extortion.

As providers of a solution used by developers active in Healthcare, we also have to anticipate the risks of:

  1. Attacks on our clients’ data, which could lead to major social damages and a loss of trust in our solution;
  2. Abuse of our solution by ill-intentioned clients, that could impact the quality of the service provided to the rest of our clients.

The motivation of the attackers in the latter cases can range from financial gain to political or ideological motivations.

A last risk is linked to the nature of the healthcare data we handle. We must ensure, that the data we handle are not used for purposes other than those for which they were collected:

A piece of data collected from a patient for the purpose of a medical consultation should not be available to third parties, not even a government agency.

5. Risk Management

The main principles we apply to manage the risks we face are:

  1. Confidentiality by design: All sensitive data is encrypted end-to-end before being stored in our databases. We do not have any access to the data we store. Our client’s customers are the only ones who can decrypt the data we store.
  2. Anonymization by design: Healthcare information that has to be stored unencrypted is always anonymized using end-to-end encryption scheme. This means that the link between the healthcare and administrative information must be encrypted.

Those two principles allow us to minimize the risks of data theft, blackmail, extortion, and coercion by government agency.

  1. Multiple real-time replicas, with automatic failover: We use a distributed database architecture to ensure that our data is available at all times. We use a master-master architecture, each data is replicated at least 3 times. Snapshots are taken every day to ensure that we can restore the data in case of a malevolent deletion event.
  2. Automatic password rotations: no single password can be used for more than 48 hours. Passwords are automatically rotated every 24 hours. In case of a password leak, we can limit the window of opportunity for an attack.

Those two principles allow us to minimise the risks of data deletion, denial of service attacks, and malware.

  1. Minimization of the attack surface: we deploy our systems in the most minimal way. We only expose the network services that are strictly necessary.
  2. Strict dependency management: we only use open-source software that is regularly updated and audited by the community. We favor dependency management software and providers that minimize the risk of supply chain poisoning.

Those two principles allow iCure to minimise the risks of intrusion by vulnerability exploit or supply chain attacks, two risks that could lead to data theft or data deletion.

6. Further Information

This policy is valid as of November 10th, 2022. For futher information please connect with us at privacy@icure.com

Impressum

iCure SA

Rue de la Fontaine 7, 1204 Geneva, Switzerland

CHE-270.492.477

Website: https://icure.com/

Contact email: client@icure.com

Privacy request: privacy@icure.com

This website uses cookies

We use only one cookie application for internal research on how to improve our service for all users. It is called Matomo, and it stores the information in Europe, anonymized and for limited time. For more details, please refer to our and .

Cookie Notice

www.iCure.com

1. Cookies basic information

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology (for further information, visit allaboutcookies.org.)

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

2. Types of cookies

Types of cookies depending on the organisation managing them:

Own cookies: these cookies are sent to the user’s terminal from a computer or domain managed by the owner of the website from which the service requested by the user is provided.

Third-party cookies: these cookies are sent to the user’s terminal from a computer or domain not managed by the owner of the website from which the service requested by the user is provided, but by another organisation that processes the data obtained through the cookies. In addition, if the cookies are installed from a computer or domain managed by the Website owner but the information collected by them is managed by a third party, they will also be considered third-party cookies.

Types of cookies according to the length of time they remain active:

Session cookies: these cookies are designed to collect and store data when the user accesses a website. They are generally used to store information that only needs to be kept for the provision of the service requested by the user on a single occasion (for example, a list of products bought) and disappear when the user logs off or ends the session.

Persistent cookies: with these cookies, the data continue to be stored in the terminal and may be accessed and processed for a period defined by the person/entity responsible for the cookie, which may range from a few minutes to several years.

3. How and what cookies do we use

Strictly necessary/ functional cookies (these cookies are Mandatory): are essential to help you move around a website and use its features. They don’t collect information that identifies a visitor.

Analytical cookies (with your consent): collect information about how visitors use a website and help website owners improve site performance. They don’t collect information that identifies a visitor.

4. Cookies used on our website

Our web analytics open-source program, Matomo, uses two types of cookies for analyzing page usage: a session cookie ("MATOMO_SESSID") that lasts for 30 minutes and a persistent cookie ("_pk_id.xxx") that remains beyond the browsing session, allowing anonymous tracking of website usage for up to 13 months (without collecting personal information). Matomo temporarily stores user data, including IP addresses, on our server in anonymized form for evaluation before deletion. This data is solely used for our personnal analysis, with no sharing with third parties.

  • Host: Matomo
  • Cookie name: MATOMO_SESSID
  • Expiration: Session 30 min

  • Host: Matomo
  • Cookie name: _pk_id.xxx
  • Expiration: 13 months

For the purposes of analyzing website usage and to optimize its services. The legal basis for the use of Matomo is Article 6, 1 (a) of the GDPR (consent).

5. Users preference

The user can, at any time, allow, block or delete the cookies installed on his/her device by changing the settings on the browser installed on his/her computer:

  • Chrome Chrome Settings -> Advanced -> Privacy -> Content settings. For more information, consult Google support or your browser Help.
  • Explorer or Edge: Tools -> Internet options -> Privacy -> Settings. For more information, consult Microsoft support or your browser Help.
  • Firefox Firefox: Tools – > Options -> Privacy -> History -> Customised Settings. For more information, consult Mozilla support or your browser Help
  • Safari Safari Preferences -> Security. For more information, consult Apple support or your browser Help.
  • You will not access the Website through automated or non-human means, whether through a bot, script, or otherwise.
  • You will not use the Website for any illegal or unauthorized purpose.
  • Your use of the Website will not violate any applicable law or regulation.

6. Withdrawing consent

The user may withdraw his/her consent relating to the Cookies Policy at any time, and may delete the cookies stored on his/her device by adjusting his/her internet browser settings, as described above.

7. Cookie settings

This Cookies Policy may be modified when required by the legislation in force at any time or when there is a change in the type of cookies used on the website. For this reason, we recommend that you review this policy every time you access our website so that you are appropriately informed of how and why we use cookies.

8. Contact

Please contact us with any questions or comments about this Policy, your Personal Data, and our use and disclosure practices by email at privacy@icure.com

iCure SA

Contact: contact@icure.com

Last update: September 13th, 2023